Survey

Austin Funeral & Cremation Services strives to provide the best possible service to the families of our community. To help us improve our services, we ask that you take a moment to complete the questionnaire below (it should take less than 5 minutes). Please note that your answers are confidential and we welcome your candid feedback. Thank you for your time and support.


ReputationClergy (Minister) RecommendationPreplanned FuneralUsed Their Services BeforeWebsiteOnline ReviewsKnown the Austin Family for YearsRecommendation from Friend or Family Member (if desired, specify name below)Other (please describe below)

This funeral director was responsive:Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director was compassionate and caring:Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director was friendly and took time to get to know my family:Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director made my family feel comfortable and at ease:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director was knowledgeable:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director paid strong attention to detail and made sure our needs were met:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director ensured that the life of my loved one was honored in a meaningful and personal way:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeNot Applicable

My family received personalized service from the entire Austin Funeral & Cremation Services team:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

Overall, my family was pleased with the services, merchandise, and staff of Austin Funeral & Cremation Services:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree


PleasingAcceptableUnacceptableUnsureOther (please describe below)


Less than expectedWhat we expectedMore than expectedNot Applicable





YesNo