Survey

What influenced you to choose Austin Funeral & Cremation Services?
(Please check all that apply)
ReputationClergy (Minister) RecommendationPreplanned FuneralUsed Their Services BeforeWebsiteOnline ReviewsKnown the Austin Family for YearsRecommendation from Friend or Family Member (if desired, specify name below)Other (please describe below)

Name of funeral director responsible for funeral arrangements (please select from the drop down menu): Carol AustinKate AustinJohn Kreft

Please rate your agreement with the following regarding your experience:

This funeral director was responsive:Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director was compassionate and caring:Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director was friendly and took time to get to know my family:Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director made my family feel comfortable and at ease:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director was knowledgeable:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director paid strong attention to detail and made sure our needs were met:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

This funeral director ensured that the life of my loved one was honored in a meaningful and personal way:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeNot Applicable

My family received personalized service from the entire Austin Funeral & Cremation Services team:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

Overall, my family was pleased with the services, merchandise, and staff of Austin Funeral & Cremation Services:
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree

Only answer this question if your loved one was embalmed. The appearance of my loved one was:
PleasingAcceptableUnacceptableUnsureOther (please describe below)

The cost of funeral goods and services we selected was:
Less than expectedWhat we expectedMore than expectedNot Applicable

How likely are you to recommend Austin Funeral & Cremation Services to a friend or family member? (1 is not likely at all and 10 is extremely likely)

Is there anything our staff could have done to help lighten your load or make this time easier on your family? Do you have any suggestions for improvement?

Are there any other comments or suggestions you would like to make?

Would you be willing to write a short online review of Austin Funeral & Cremation Services? If yes, please type your email address in the box below and we will follow up with instructions. Thank you!
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